On this page I would tell my big traineeship at Swiss-belHotel in Manokwari. Started on 08th September until 18th December 2010, five friends and I had to do this traineeship to fulfill our hotel competences at some departments. Such as: Front office, Housekeeping, and Food and Beverage departments. I was surprised with the three starts International hotel building, that building is so luxury with the furniture outside and inside the hotel. “That is amazing” the word that goes out from my mouth. They are very pleasant and polite. Incredible, we had a meeting about an hour with HRM (Human resources manager). He told anything about the hotel. Finally he places me in the front office department for a month.
What do I got in Front Office department
In the front office department, I had a target to observe all manual jobs in a week and able to perform it like making vouchers, filling all forms and bills, pick up telephone, handling check-in guest, check-out guest and reservation. In fact FOM (Front office manager) asked me to work in high level in jobs, it is FDA (Front desk agent). Even though the trainers should be able in GSA section (Guest service agent) to Reservation section and the last is FDA. A week after, I allow to use the system to input all data when check in, check out, etc. The other things are I able to train new employees. Mostly foreigners ask something by telephone or directly I always handle them, because majority the staff felt not confidence to speak. That is an additional point for me. Amazingly I was handle the President groups when check in until check out, that is why I have a picture with the President and the West Papua Governor, thus I got a certificate of my effort.
How about Housekeeping department?
In the housekeeping department, my eagerness is increasing because my result in the front office department is good. Several jobs like how to make up room and bath room, making bed and others were confronted me. I was taught by the senior in a week, and then I did it by myself almost 28 rooms in a day. However the supervise and senior did not leaved me out of their control as well. When I had to move to the next departments, I have a good result too.
What did I have in the Food and Beverage department?
In the food and beverage department, there were a lot of things that I should learn very hard, in fact I requested to do preferable as fast as I can. The first opportunity I observed then taking initiative in handling breakfast and lunch. That was challenging and enjoyable. Afterwards, I moved to banquet to handle events, which were very exhausted. Nevertheless I have more skills there.
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